Services

Virtual Call Center

Our team of Certified Specialists works remotely or onsite at your facility processing unlimited call volumes to ensure prompt, friendly service for your valued customers. All virtual call center features are included in our solution to maintain the most efficient call center for your business office.

The BCF attorney network services consist of the following:

• Process unlimited volumes of inbound and outbound calls
• All calls are recorded and available for real-time auditing
• Minimize customer hold times
• Optional onsite or remote call center staffing
• Bi-lingual call center staffing
• Messages and campaigns are entirely customizable
• Transfer calls seamlessly throughout your facility
• Real-time user friendly web interface
• Customizable reports
• 100% customizable inbound and outbound automated messaging
• Redundant cloud based system for users to securely connect from anywhere
• Secure - 100% HIPPA & PCI-DSS Compliant